I.T. Student Employee - Service Management
Company: CSUDH
Duration: May 2023 - Present
- Provide technical support to students, faculty, and staff.
- Troubleshoot a range of issues on university-provided computers, from connectivity problems to hardware malfunctions.
- Assist with WiFi connections, password resets, and address complex tech challenges.
- Log tickets for further action using Service Now when issues arise beyond immediate resolution.
- Offer on-site support, visiting employees' offices to address technology concerns.
- Re-Image company computers and school computers.