I.T. Student Employee - Service Management
Company: CSUDH
Duration: May 2023 - Present
- Provide technical support to over + 1,000 students, faculty, and staff.
- Diagnose and resolve diverse technical issues including: software issues (Adobe Creative Suite, Zoom, Microsoft Office Suite, campus-specific applications, OS updates), hardware malfunctions (system boot failures, display issues, peripheral connectivity, battery problems, storage devices), and network connectivity problems (WiFi configuration, driver updates, VPN setup).
- Manage and document support tickets through ServiceNow, maintaining detailed records and ensuring proper escalation paths.
- Perform on-site technical support across campus offices, conducting workstation setups, hardware installations, and system configurations for faculty and staff. Handle equipment deployment and provide personalized technical solutions to optimize workplace productivity.
- Deploy and configure workstations using ManageEngine, implementing standardized imaging processes.